Returns & Refund Policy

At Hawaiian Shaved Ice, we want you to be completely satisfied with your syrups and equipment; however, due to food safety regulations, we cannot accept returns on consumable food products once they have been opened. If you receive a damaged item or an incorrect order, please contact our customer support team within 30 days for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue or damage.

• 2.
  Provide Documentation

  Attach photos of any damaged syrup bottles or malfunctioning equipment to help us expedite your claim.

• 3.
  Receive Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.

• 4.
  Refund Processing

  After we receive your returned non-consumable items, we will process your refund to the original payment method within 5-7 business days.